Refund policy

BUYING WITH CONFIDENCE

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@sprinkledwithmagic.co.uk. If your return is accepted, you are liable to cover the cost of postage and packaging. Items sent back to us without first requesting a return will not be accepted.

Damages

Please inspect your order immediately upon receipt and contact us within 14 days if the item is defective, damaged or if you receive the wrong item, so that we can send a replacement via our express dispatch service free of charge.

Please send us a photo of the packaging materials and damaged goods to hello@sprinkledwithmagic.co.uk 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.