Personalised Christmas Memorial Bauble - Acrylic Star

Yes - if you’d like them to! You can add a gift note in the cart, so they know exactly who to thank for their lovely surprise. If you prefer to stay a mystery… well, we’ll keep your secret safe.

We copy and paste exactly what you type. Quite often, spellings are intentional (like an inside joke or a little one’s way of saying something sweet), so we never assume it’s a mistake. Just double-check before you place your order - we’ll make it exactly as you asked.

Because each piece is individually designed and we receive a high volume of orders, we don’t offer previews - it would slow down dispatch times and raise prices.

But don’t worry: every order is designed by our in-house team with care. For longer personalisations, we’ll adjust the font size to make sure it fits beautifully. And if anything doesn’t meet our design standards, we’ll always reach out before making it. You’re in safe hands.

We’re a small family business and truly care about every order. If something’s not right, we’ll always do our best to fix it. Every purchase comes with our Satisfaction Guarantee - because your happiness really does matter to us.

Absolutely. Each order arrives safely packaged and ready to give - no price slips, no fuss. We make it easy to create a thoughtful, meaningful moment from the second it’s opened.

Orders take 4–5 working days to make, plus delivery time. Need it sooner? You can choose Fast Track Gift at checkout and we’ll bump it to the front of the queue - perfect for last-minute surprises.

We start making your order pretty quickly, so if you’ve made a mistake, get in touch as soon as you can. While we can’t promise changes after production starts, we’ll always do our best to help.

Yes! Just pop their address in at checkout and we’ll send it directly to them - gift-ready and with your message included (no prices inside as standard).

Yes - everything is made in our family workshop in Staffordshire. We design, engrave, assemble, and check each order ourselves. It’s personal to us, just like it is to you.