Because each piece is individually designed and we receive a high volume of orders, we don’t offer previews - it would slow down dispatch times and raise prices.

But don’t worry: every order is designed by our in-house team with care. For longer personalisations, we’ll adjust the font size to make sure it fits beautifully. And if anything doesn’t meet our design standards, we’ll always reach out before making it. You’re in safe hands.

Orders take 4–5 working days to make, plus delivery time. Need it sooner? You can choose Fast Track Gift at checkout and we’ll bump it to the front of the queue - perfect for last-minute surprises.

We start making your order pretty quickly, so if you’ve made a mistake, get in touch as soon as you can. While we can’t promise changes after production starts, we’ll always do our best to help.

Absolutely. Each order arrives safely packaged and ready to give - no price slips, no fuss. We make it easy to create a thoughtful, meaningful moment from the second it’s opened.

We know how much thought goes into choosing the perfect gift - and we take just as much care in making it. Every item is handcrafted in our family workshop, checked with love, and sent out with pride.

If something’s not quite right, please get in touch. We’ll always do our best to make it right, because your happiness (and theirs) really does mean the world to us.

Absolutely. Each order arrives safely packaged and ready to give - no price slips, no fuss. We make it easy to create a thoughtful, meaningful moment from the second it’s opened.